We know you will love the wrapping paper and goodies you receive. Nonetheless, we also know that things sometimes happen. If you receive anything with which you are not completely satisfied, please contact us within 2 business days of receipt of your shipment to initiate a return. We will provide either a refund of your purchase or will replace the affected item(s) at no charge to you. At Innisbrook, we stand behind our products and we value your feedback. For assistance, please contact Innisbrook Customer Service at 1.800.334.8461 or firstname.lastname@example.org. We are always happy to take care of you!